Your Privacy Matters
to 84bd

1 Who We Are

84bd ("84bd", "the Platform", "we", "us", "our") operates the online betting and casino platform accessible at https://84bd.io. 84bd is the data controller responsible for the personal data collected from players who use the platform. As the data controller, 84bd determines the purposes and means by which personal data is processed, and is responsible for ensuring that processing activities comply with applicable data protection principles.

If you have any questions about this Privacy Policy or about the way your personal data is handled, please contact the 84bd data team at [email protected]. All privacy-related correspondence will be acknowledged within 5 business days and substantively responded to within 30 calendar days.

2 What Data We Collect

84bd collects personal data across the following categories. The table below summarises the specific data points within each category and the primary reason each is collected.

84bd does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric identifiers beyond what is contained in NID documents submitted for identity verification. NID images are processed for verification purposes only and are not used for biometric profiling.

3 How We Collect Your Data

84bd collects personal data through the following channels:

• Direct input by you — when you register an account, complete your profile, submit a withdrawal request, contact support, or respond to a survey or promotion.
• Automated platform interactions — when you log in, browse the platform, place bets, play games, or interact with any feature. Technical data (IP address, device, session data) is collected automatically.
• Payment providers — when you make a deposit or withdrawal via bKash, Nagad, or Rocket, limited transaction confirmation data is shared with 84bd by the payment provider to confirm the transaction status.
• Identity verification submissions — when you voluntarily submit a copy of your NID card or selfie photograph as part of the account verification process prior to a withdrawal.
• Cookies and similar technologies — through the use of cookies, web beacons, and local storage on your device when you visit and use the platform. See Section 7 (Cookies and Tracking) for full details.

4 Why We Use Your Data

84bd uses the personal data it collects for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and manage your account settings and preferences.
• Payment processing — to process deposits, verify withdrawal requests, and reconcile transaction records between your 84bd wallet and your mobile financial service account.
• Identity and age verification — to confirm that you are at least 21 years of age and that your account details match the identity of the person submitting withdrawal requests. This is a legal and contractual requirement.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeover attempts, money laundering, and other prohibited conduct as set out in the 84bd Terms & Conditions.
• Responsible gaming monitoring — to monitor betting and gaming patterns that may indicate problematic gambling behaviour, and to apply deposit limits, cooling-off periods, or self-exclusion measures where relevant.
• Customer support — to respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement — to analyse usage patterns and technical performance data in order to improve the reliability, speed, and usability of the 84bd platform.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates via email or SMS, subject to your communication preferences. See Section 12 (Marketing Communications) for your opt-out rights.
• Legal compliance — to comply with applicable laws, respond to lawful requests from competent authorities, and enforce the 84bd Terms & Conditions.

5 Legal Bases for Processing

84bd processes personal data only where a valid legal basis for doing so exists. The following legal bases apply to the processing activities described in this policy:

• Contractual necessity — processing your identity, contact, financial, and transaction data is necessary to perform the contract (the 84bd Terms & Conditions) between you and 84bd. Without this processing, we cannot provide the platform services to you.
• Legitimate interests — processing your technical and usage data for fraud prevention, security monitoring, and platform improvement serves the legitimate interests of 84bd and its player community, provided those interests are not overridden by your data protection rights.
• Legal obligation — processing your identity and transaction data for anti-money-laundering checks, age verification, and responses to lawful authority requests is necessary to comply with applicable legal obligations.
• Consent — processing your contact data for marketing communications is carried out only where you have given explicit consent at the time of registration or subsequently through your account communication preferences. You may withdraw this consent at any time.

6 Data Sharing and Third Parties

84bd does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment service providers — bKash, Nagad, and Rocket receive only the account number and transaction amount necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Game and technology providers — third-party game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive a pseudonymous player identifier and session token in order to deliver the game experience. They do not receive your name, contact details, or financial data.
• Identity verification partners — in some cases, NID documents and selfie photographs submitted for KYC are processed by a third-party identity verification service. Such services are contractually bound to process data solely for the verification purpose specified by 84bd and to delete source documents after verification is complete.
• Cloud infrastructure providers — the 84bd platform operates on cloud infrastructure. Infrastructure providers may have limited, incidental access to encrypted data as part of providing hosting and storage services. They are contractually prohibited from accessing or using this data for any purpose beyond infrastructure provision.
• Law enforcement and regulatory authorities — 84bd will disclose personal data to competent authorities where required to do so by law, by court order, or where we have a good-faith belief that disclosure is necessary to investigate serious criminal activity, prevent harm, or enforce the 84bd Terms & Conditions.

All third parties with whom 84bd shares personal data are subject to data processing agreements that require them to maintain appropriate security standards, to process data only for the specified purpose, and to delete data when that purpose has been fulfilled.

7 Cookies and Tracking

84bd uses cookies and similar technologies (web beacons, local storage) on the platform for the following purposes:

• Essential cookies — required for the platform to function. These cookies maintain your login session, remember your language and display preferences, and enable core security features such as CSRF protection. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which pages and features are most used, and where technical errors occur. Analytics data is aggregated and does not identify individual users by name. You may opt out of analytics cookies through your browser settings.
• Functionality cookies — used to remember your in-platform preferences such as game display settings and notification preferences between sessions.

84bd does not use third-party advertising cookies or behavioural targeting cookies that track your activity across external websites. The 84bd platform does not participate in cross-site tracking networks.

Most browsers allow you to view, manage, and delete cookies through the browser's privacy or settings menu. Deleting essential cookies will require you to log in again and may reset some preferences. Detailed cookie management instructions are available in your browser's help documentation.

8 Data Retention

84bd retains personal data for the periods set out below. After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual player.

Where you request deletion of your personal data prior to the end of the applicable retention period, 84bd will suppress active use of the data (so it is no longer used for any purpose other than legal compliance) and will delete it at the earliest point permitted by the applicable retention obligation.

9 Your Rights

As a 84bd player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 84bd support team at [email protected] with your account username and a clear description of your request. We will respond within 30 calendar days.

• Right of access — you may request a copy of all personal data held about you by 84bd. We will provide this in a clear, readable format.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data. Where the correction affects identity or payment data, we may require supporting documentation before making the change.
• Right to erasure — you may request deletion of your personal data. This right is subject to any legal retention obligations that prevent immediate deletion, which we will explain in our response.
• Right to restrict processing — you may request that we temporarily restrict processing of your personal data while a dispute or correction request is being resolved.
• Right to data portability — you may request a copy of your personal data in a structured, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider if you wish.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Data Security

84bd implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption — all data transmitted between your device and the 84bd platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection is encrypted.
• Encryption at rest — personal data stored on 84bd servers is encrypted using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Password hashing — account passwords are never stored in plain text. Passwords are processed using a one-way cryptographic hashing algorithm, which means that even 84bd staff cannot read your password.
• OTP verification — new device logins and high-value withdrawal requests trigger a one-time password sent to your registered mobile number, providing a second factor of authentication.
• Access controls — access to player data within the 84bd organisation is restricted to staff members who require it to perform their specific role. All internal access is logged and audited.
• Penetration testing — the 84bd platform undergoes regular third-party security assessments to identify and remediate potential vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact [email protected] immediately so that your account can be suspended and investigated without delay.

11 Children and Underage Users

The 84bd platform is strictly intended for adults aged 21 years and above. 84bd does not knowingly collect personal data from individuals under the age of 21. If 84bd discovers or reasonably suspects that an account has been registered by an underage individual, the account will be suspended immediately, all wagers placed will be voided, all deposits will be returned to the source payment method, and all personal data associated with the account will be securely deleted as soon as the transaction reversal process is complete.

Parents and guardians who believe that a person under 21 may have registered an account on 84bd should contact [email protected] immediately. 84bd will treat all such reports as a priority matter and will respond within 24 hours of receipt.

12 Marketing Communications

84bd may send you promotional emails and SMS messages about bonuses, new games, tournaments, and seasonal offers relevant to the Bangladesh market — including promotions tied to BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh — where you have given your consent to receive such communications during the registration process.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 84bd account settings panel; or
• Clicking the unsubscribe link included in any marketing email; or
• Sending a written request to [email protected] with the subject line "Marketing Opt-Out".

Withdrawal of marketing consent does not affect the delivery of essential service communications, such as deposit confirmations, withdrawal status updates, security alerts, and mandatory responsible gaming notifications. These service communications will continue regardless of your marketing preferences because they are necessary for the operation of your account.

13 Changes to This Policy

84bd reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. Material changes will be communicated to registered players via the email address on file at least 7 days before the revised policy takes effect.

The date at the top of this document indicates when the policy was last updated. We encourage you to review this Privacy Policy periodically. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy. If you do not accept the revised Privacy Policy, you must stop using the platform and may close your account by contacting [email protected].

14 Contact the Data Team

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to submit a privacy-related complaint, please reach out to the 84bd data team using the contact details below. All privacy enquiries are treated as confidential and handled separately from general support tickets.

• Email: [email protected]
• Subject line for data requests: "Privacy Request — [Your Username]"
• Response time: Acknowledged within 5 business days; substantive response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

When contacting us about a data rights request, please include your registered account username and a clear description of the data you are asking us to access, correct, delete, or restrict. Providing this information upfront helps us process your request more efficiently and reduces the need for follow-up questions.